Smart contract deposits into the KKcoin platform is not supported, please do not use smart contract transfers from websites such as coins.ph. If a smart contract transfer was initiated, please follow the below steps for remediation:
- KKcoin does not provide recovery services for such smart contract transfers
- Subject to notional amounts, KKcoin may, at its own discretion, help users to recover some amounts due to such operational errors. Since retrieval requires significant labor and time, fees will be charged
- Please explain your situation, provide your account number, type of currency, address, quantity, TXid (very important), and screenshots with deposit information. We will respond if the request is approved for retrieval.
- We may need to install or upgrade wallet services and import/export the relevant private keys, requiring approvals from senior risk department heads. The whole process takes at least a month or more; we appreciate your patience in the meantime.