How to reset Google Authentication
The process to reset Google Authenticator is shown as following:
1.After login to website, click on “Lost Google Authentication”on Google Authentication page
2.If you have already backed up your Google 16 digit secret key then you don’t need to reset, please click “Manual to generate Google Authentication”to rebind.
3.If you have not backed up Google 16 digit secret key, please send an email to
using your registered email.
4.The email need to include the following：
1.Front page of ID
2.Back page of ID
3. Photo of yourself holding ID card and hand written note（You should write Reset Google Authentication + Local time）
4.If you have deposited before, please attach a screenshot of the depost record in the Email.
After you have finished above-mentioned steps, our staff will disable your Google Authentication.